Faq
How can we help?
Account & login
I forgot my password — what do I do?
Go to the forgot password page and enter your address. You'll receive a reset link valid for one hour.
Can I change the address linked to my account?
Your primary address can't be renamed, but you can create unlimited aliases from your dashboard and use one as your everyday address.
Storage & attachments
What happens when my storage is full?
You'll get an email as you approach the limit. Once it's full, you can still read your messages but won't receive new ones until you free up space.
What's the maximum attachment size?
25 MB per message. For larger files, the vault automatically generates a secure share link.
Billing
How do I cancel or change my plan?
It's all handled from your dashboard, under "Subscription." No contract — the change takes effect on your next billing cycle. See also the pricing page.
Security
How do I turn on two-factor authentication?
From your account's security settings, turn on two-factor authentication and link an authenticator app by scanning the code provided.
Who can read my encrypted messages?
No one but you. End-to-end encryption relies on keys that not even the Azuria Mail team holds.